Security Hub: Protecting Yourself from Scams and Fraud

Welcome to Our Security Hub

We’re here to help you stay safe from common banking scams. Our goal is to explain things clearly for all our customers – especially those who may be less familiar with technology.

Below you’ll find short, easy-to-read guides on the scams we see most often and how you can avoid them. Feel free to share this information with friends and family.

Security Topics

Payment and Transfer Scams

• Avoiding Zelle and Payment App Scams – Learn how to safely use payment apps and recognize common scams
• Check Washing and Counterfeit Check Fraud – Protect your checks from being stolen and altered
• Wire Fraud and Business Email Compromise – Don’t send that wire until you’ve verified the request by phone
• Romance Scams – Spot online relationship scams that lead to financial loss

Recognizing Fraudulent Communications

• Recognizing Phishing Emails and Text Messages – Spot fake emails and texts before they trick you
• Identifying Fraudulent Phone Calls – Know the signs of scam calls pretending to be from your bank

Account Protection

• Preventing Account Takeovers – Keep criminals from gaining access to your accounts
• Managing Your Passwords Safely – Create strong passwords and keep them secure
• Resetting a Forgotten Password – Regain access to your account securely if you forget your password
• Mobile Banking Safety – Protecting yourself on your phone with tips on app security, Wi-Fi, and passwords
• What to Do After a Scam – A step-by-step guide to recovering from fraud

Elder Financial Exploitation

• Elder Financial Exploitation and Abuse – Recognize signs of financial abuse and learn how to report it
• Grandparent Scams – Recognize fake emergency calls targeting older adults

Business Banking Fraud

• Business Banking Fraud – Protect your business from ACH fraud, payroll scams, and vendor impersonation

Need Help?

If you’re ever unsure about an email, text, or call related to your Bank of Marin account, we encourage you to call us at (866) 626-6004 or visit a branch in person. We’re here to help and would rather you check with us than fall victim to a scam.